Whirlpool Gold : GH7208XRS 2.0 cu. ft. Velos Speedcook Over the Range Microwave Oven - Stainless St
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Stainless Steel 2.0 Cu. Ft. Whirlpool Gold(R) Velos(TM) SpeedCook Oven with Convection Cooking
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Technical Details
- 2.0 Cu. Ft. Capacity- 1,200 Watts Cooking Power
- 1,500 Watts Grilling Power
- 1,500 Watts Convection Power
- Speed Cook Oven with Accuwave(TM) Technology
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By P. Aggarwal (Memphis, TN United States)
Too many problems for a high end microwave. After 1 year of use, the handle broke. The convection piece of it will not work. Stay away from this product.
By R. Clayton (Austin, Texas)
I bought this microwave a few years back. Broke a year ago, waited a year to get it fix. This morning technician replaced inverter, worked......than he noticed it was on and off heating. Didn't warm up a cup of water. Told me the magnetron would need to be replaced. All about $500. STAY AWAY! Can't believe I spent $1,000 on this and 3 years later it's near the curb.......damn.....what an idiot I am....thanks Whirlpool...
By fkmack (South Carolina)
We bought one of these in October'09. It took three vists from a Whirlpool repair service before they could get the convection part to work. We weren't able to use the convection portion until late December'09. Now that it works, it is extremely noisy; both during cooking and during cool down. Yes, cool down. When you are finihed cooking it goes into a cool down mode for about another 15 minutes and is just as noisy. I admit that the micro wave works great and it has many features we like. My advice is to buy a microwave and a good broiler oven, if you are like us and do mostly cooking for two.
By Westsidebill (Los Angeles, CA)
This microwave has more features than ANY other on the market...and aesthetically it is a work of art! When it works, it is fabulous, unfortunately that just isn't often enough. We had this microwave for @ 3½ years and if we were lucky, we got 2½ years of use our of it. Sadly, the sophistication of this appliance seems to be its Achilles heel. There are so many feature to break and they do!
I could accept the fact that our unit was a lemon, however this was the second unit I purchased...the first died in two days and it was decided that the retailer would just take it back. Also, a good friend of ours purchased the same model and has had numerous issues of their own...with their door components (LCD panel, etc) replaced multiple times.
We love the microwave, but just can't handle the constant breakdowns and huge delays in repair...typically down for a month due to delays in service calls, all parts having to be ordered, then waiting for tech to come back...and in many cases, waiting for them to order more parts. When the unit is down, not only don't you have a microwave, you don't have an exhaust fan, so there's an impact to all of your cooking!
Below is a recap (of the items I could remember) of our Whirlpool "adventure":
Microwave Purchased - 9/7/07
Warranty Issues:
6/23/08 - Glass turntable shattered when sizzle pan was heating, LCD display issues
7/1/08 -- Service Call - Parts ordered
7/17/08 - Replaced several parts, issue not resolved - Parts ordered
8/11/08 - Replaced several parts, issue not resolved - Parts ordered
8/18/08 - Replaced several parts, issue not resolved - Parts ordered
9/4/08 - Replaced 17 parts - Issue resolved
Extended (3rd party) Warranty:
1/29/2009 - No display on LCD, unit non-functional
2/?/2009 - Replaced Control board, connector
12/14/2009 - Magnetron not heating/cooling fan not running. Tech was onsite for approx 5 min, did little/no testing and decided to order AC Filter board (along with previously broken plastic components from earlier repairs)
12/24/2009 - Tech determined incorrect part (AC filter board) ordered, so placed order for 19 additional parts and left with no further action.
1/7/2010 - Replaced 19 parts - didn't fix original issue (Magnetron not heating/cooling fan not running) and caused a new issue - exhaust fan not functioning - this was a 6 hour service call. Six additional parts ordered - microwave left in pieces and not re-installed on wall.
1/14/10 - Tech replaced 6 additional parts (3 hr call), (LCD control board, upper front plastic frame, magnetron cooling fan, wiring harnesses). Issue with exhaust fan was determined to be bad new relay control board (replaced on last call). Tech installed original board (which had a visible "burn mark" on it and unit worked. Tech order new relay control board.
- Unit worked when tech's left, however by the end of the day, the display was flashing and non-functional.
1/20/10 - Control board arrived and installed and the exhaust fan did not work, and issue with the LCD was not resolved. Re-installed "original" relay control board and exhaust fan worked, LCD issue still occuring.
1/21/10 - Tech attempted to address issues and after having signifigant problems, escalated to advance support. It ws determined that the unit was not repairable.
2/5/10 - 3rd party warranty company issued a check for the full purchase price of the unit.
By I. King (Las Vegas, NV)
I have an earlier model of this, and I have to say that except for the occasional, scary crackling noise when microwaving (which I rarely do), it works quite well. I use the grill feature A LOT and it hasn't disappointed me once.
On the other hand, the exterior, which is incredibly cheap plastic, has been a joke. Imagine my surprise when cleaning the stainless "steel" and discovering that there was white plastic underneath! In addition, the handle is plastic, and I've had to replace it twice. The unit - part of an extensive kitchen remodel - is just a little over four years old. The last time the handle broke, I used Gorilla Glue to put it back on because this thing is going to be replaced as soon as I can find something similar to replace it. The handle is $60.
Part of the problem is that it's located over my KitchenAid Architect series range, which has a very hot burner. I love the stove, but I can't for the life of me figure out why Whirlpool would put so much exterior plastic on an item that is designed to live over a hot stove, especially at such a premium price.
Just like a couple of other reviewers, trying to get anything out of Whirlpool is like trying to pull teeth. They don't care, are in denial, and have absolutely sucky customer support. I'm going to make sure that I do everything I can to avoid having any dealings with them again ... I guess that means another appliance company will be receiving my money when I replace this turkey.
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